Thursday, November 24, 2011
I am an avid user of Bath and Body Works lotion. But sometimes, I get carried away and buy so much, there is not enough days in the year to wear it. I went to apply one of my favourite lotions after neglecting it for a while, only to find that is smelled funny. Just off. Not a big deal. I will chuck it and but some more, after all, I have no idea when I bought it, and there is no stamped expiry on the bottle. So I venture into my local BBW store, and as I am running around smelling everything, a very nice employee approaches me to see if I need any help. I tell her I am hoping they have some Secret Wonderland since I think mine is expired. She says, "Just bring it in. You will get a new one. No receipt. 100% satisfaction guaranteed." So even though, I admitted to having no idea how old this cream was, I can still take it in and get a new one. Fabulous! I love customer service like this!
Have an awesome Thursday, and to my American friends, have a wonderful Thanksgiving!